Master the art of assertive communication and take control of your interactions.
Nobody’s perfect. Now and then, you’re probably going to overreact or underreact – you’ll say something you wish you hadn’t; hurt someone whose opinion you value. This workshop equips you with the skills to express yourself confidently, set boundaries, and gain respect — without being passive or aggressive. Learn to navigate conversations with clarity, influence outcomes, and get what you need while fostering positive relationships.
Objectives
- Build and project a positive self-image
- Develop techniques to confidently express opinions and needs
- Learn to say no without being rude or seemingly disinterested
- Practise assertive behaviours in challenging situations
- Develop your own assertive action strategies
- Develop an assertive emotion-handling strategy
- Confront conflicts in business
Key Topics
- Defining and distinguishing between the styles of non-assertive, assertive and aggressive
- A successful formula for being assertive
- Saying “no” appropriately
- Understanding the power and effect of verbal and non-verbal messages
- Creating harmonious relationship-building interactions
Identifying assumptions about situations and how these impact abilities - Developing the ability to influence others more effectively
- Demonstrating assertive interactive skills
- Pinpointing your internal obstacles to assertiveness
- Recognising your anger buttons and learning how to deal with them productively
- Identifying your approach to conflicts
- Practising conflict resolution techniques
- Identifying and implementing specific actions toward continuing assertiveness
Feedback
“This is practical training which gave me new ideas for dealing with real-life communication and conflict issues.”